Appointments

Appointments System

Appointments can be made by ringing 01763 260220. You may see any doctor of your choice but we encourage you to remain with the same doctor for a particular problem. Appointments are available mornings and afternoons Monday-Friday (depending on availability).

Our telephone system menu is option 2 for appointments.

The current appointment system in operation is:

On-the-day appointments – can be booked on the day for routine matters. Patients will be given a time to attend during the morning surgery.

Urgent appointments – these are booked on the day for matters considered urgent and appointments are allocated at the duty doctors discretion.

Routine appointments – can be booked up to six weeks in advance and are available for both morning and afternoon surgeries.

Online appointments - can be booked via the appointments icon located on the home page or via the Appointments tab from the main menu. All details of this service is available under the Online Appointments tab. Patients can use this facility on a 24 hours, 7 days per week basis.

Evening surgeries (extended hours) – this surgery offers routine appointments that will be available one evening a week. Appointments are intended for patients who have difficulty attending during normal surgery hours and can be booked in advance.

Extended surgeries - these surgeries operate from Comberton, Nuffield Road, Royston Health Centre and Ely on weekday evenings and over the weekend. Appointments must be prebooked, reception can advise what is on offer.

Telephone Advice

Your doctor is always happy to speak to you on the telephone and the best time to ring is about 12:30.

Please ring earlier if you feel you may need an appointment or a visit that same day.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our nurses are also happy to give advice over the telephone.

Extended Practice Opening Hours

In response to patient demand the CCG (NHS) has commissioned the provision of extra routine appointments after 18:30 weekday evenings and during the day on Saturday and Sunday.

Bookable through reception these routine appointments are available at Comberton Surgery, Royston Health Centre or Nuffield Road Surgery and will be with trained clinical staff who have access to your full medical records

Booking Online Appointments

To access these services you will be required to register for on-line services and obtain a user name and password from the practice.  In order to do this you will need to attend the practice in person with the following identification; photo ID (i.e. driving licence, passport or student card) and address ID (i.e. utility bill, credit card statement - this must be dated within the last 3-months).  These forms of ID will ONLY be used to clarify who you are and that we have the correct address details for you on our clinical system, no copies will be taken.

N.B  we require this information, so that patient confidentiality can be maintained.  No one else can register for online services on your behalf, unless registration is for a child under the age of 15y 11m (proof of ID can include an NHS card, vaccination card, passport), a parent/guardian can register on their behalf. Over 16s can register themselves, or if previously registered can ask for thier log in details to be changed for confidentiality reasons.

Once this verification has taken place, the receptionist will register you for on-line services and your login details will be created.  Once registered, you should be able to access the service within 1 hour of registration.

Appointments are available for GP consultations via our online booking system.  There is an option to view and cancel any future appointments already made.

At present ONLY a 10 minute appointment can be booked on-line for a GP, therefore it is not advisable to use this service if you require longer than 10 minutes (i.e. driving medical, minor surgery or maternity booking).

 On-line services can be accessed 24-hours, 7 days a week.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

 

Text Reminder Service

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

If you would like to receive  text alerts please inform a member of our reception team.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Opening Times

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