FOR DISPENSARY RELATED ISSUES

GO TO DOOR BY FRONT HEDGE

• Dropping off prescription - place request in box attached to inside of the door
• Collecting prescription - ring the bell on the table just inside the room
• Prescription queries - ring the bell on the table just inside the room

SAMPLES

IN FRONT FOYER

• Place labelled and properly sealed samples in the box just inside the foyer.

ATTENDING APPOINTMENTS, GENERAL QUERIES or LETTER/FORMS

IN FRONT FOYER

• Use intercom to talk to reception
• NO FACE TO FACE APPOINTMENTS CAN BE BOOKED BY ATTENDING THE SURGERY

A local vacinnation facility is operating in Royston.

When the 'centre' allocates vaccine to the Royston vacinnation facility the  'centre' will, at the same time, issue text invites to entitled individuals to match the vaccine numbers being sent.

Once the 'centre' has determined you have an allocated vaccine,  your name will appear on the information area of their booking system and the reception staff here at the surgery can use that booking system to book a vaccine for you should you not wish to use the link provided by the 'centre'

If there are individuals who the 'centre' cannot contact by text they will pass those names to the Practice for the Practice to contact. We will use the contact information held within your medical records. Firstly by phone then by letter. 

The Practice is also asked to chase individuals who have failed to respond to the invite from the 'centre' as a vaccine is being held and if the individual does not want the vaccine the 'centre' can invite someone else.

Once an individual has had three failed contact attempts the vaccine will be reallocated. The 'centre' will reinvite these 'unresponsive' individuals at a later date.

If you decline the vaccine you will not be invited again although if you change your mind the Practice can reactivate your interest and the 'centre' will place you back in the invite system.

Some groups of individuals are offered vaccines at mass vaccination sites. These offers are either by text or letter and the Practice has no information relating to these invites. If these individuals contact the Practice because they prefer to attend the local site at Royston this can be attempted through the booking system.

The practice is located in the beautiful village of Melbourn, just a few miles from Royston and the historic city of Cambridge.

The practice has 4 GP consulting rooms, 2 nurse treatment rooms plus 2 general treatment rooms.  Our rooms are spacious and well lit. 

Our consulting rooms are colour coded and well signposted.

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Please see the link below for advice on self isolation for patients with & without symptoms of infection.

In response to patient demand the CCG (NHS) has commissioned the provision of extra routine appointments after 18:30 weekday evenings and during the day on Saturday and Sunday.

Bookable through reception these Routine appointments are available at Comberton  Surgery, Nuffield Road  Surgery or Royston Health Centre and will be with trained clinical staff who have access to your full medical records.