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ARRIVING AT THE SURGERY - NEW FROM NOVEMBER 02nd

FOR DISPENSARY RELATED ISSUES

GO TO BACK DOOR

  • Dropping off prescription - place request in box just inside the back door on the right.
  • Collecting prescription - ring the bell that is to the left of the back door then please wait on the grass area.
  • Prescription queries - ring the bell that is to the left of the back door then please wait on the grass area.

 

SAMPLES

IN FRONT FOYER

  • Place labelled and properly sealed samples in the box just inside the foyer.

 

ATTENDING APPOINTMENTS OR GENERAL QUERIES

IN FRONT FOYER

  • Use intercom to talk to reception
  • NO FACE TO FACE APPOINTMENTS CAN BE BOOKED BY ATTENDING THE SURGERY

Orchard Surgery, Melbourn has now moved to a triage first situation. No appointment will be given until your situation has been assessed by a clinician.

 

If you have a FEVER or COUGH of recent onset. DO NOT ATTEND A MEDICAL FACILITY.

In the first instance self-isolate – for 7 days if you live alone

  • For 14 days with all household members 
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If you need further advice or your condition gets worse phone 111

Prescriptions are being processed as normal with a two working day turnaround. Preferably order online otherwise drop your request off at the Practice.    

  • HOME DELIVERY SERVICE IF AVAILABLE IS PROVIDED BY THE PHARMACY WHO DISPENSES YOUR PRESCRIPTION
  • WE ARE ONLY PERMITTED TO PROVIDE A DELIVERY SERVICE FOR DISPENSING PATIENTS

 

 

ATTENDING THE PRACTICE

Only if necessary and follow current guidance from staff

 

Vaccine Clinics

 

Flu clinics will continue to run as the vaccine is delivered to the Surgery. The surgery is contacting individuals as the vaccine becomes available. The Government scheme in vaccinate all those aged 50 to 65 is on hold and will remain so until they deliver vaccine. The latest information was for mid to late November but this may be affected by the planned lock down. Once vaccine arrives the Surgery will be contacting those in the age group. IF YOU DO NOT WANT THE FLU VACCINE LET RECEPTION KNOW AND WE WILL AVOID CHASING YOU..

  

SHINGLES VACCINATION

If you are over 70 years of age and have not already had a shingles vaccination, you may be eligible for one, unless you have any conditions which are not compatible with the vaccine.

Please phone the surgery to check eligibility and book you appointment. 

 

 PNEUMONIA VACCINATION

The vaccine campaign has been suspended due to a national shortage of the Pneumonia vaccine. Once the supply chain has restarted we will again invite further eligible individuals.

Again if you are in an eligible group for this vaccine and do not wish to have it this time around let reception know, we will then try to avoid bothering you further

 DoctorLink is our new online service where you

Access advice

Request appointments online

Sign-up is simple and you can create an account here:

https://app.doctorlink.com/orchardsurgery/register

 

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP Practice, you simply click on the "request an appointment" button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

Welcome to Orchard Surgery

The practice is located in the beautiful village of Melbourn, just a few miles from Royston and the historic city of Cambridge.

The practice has 4 GP consulting rooms, 2 nurse treatment rooms plus 2 general treatment rooms.  Our rooms are spacious and well lit. 

Our consulting rooms are colour coded and well signposted.

 

Opening Times

Please select a site

Extra Routine Appointments

In response to patient demand the CCG (NHS) has commissioned the provision of extra routine appointments after 18:30 weekday evenings and during the day on Saturday and Sunday.

Bookable through reception these Routine appointments are available at Comberton  Surgery, Nuffield Road  Surgery or Royston Health Centre and will be with trained clinical staff who have access to your full medical records.

Your Data Matters to the NHS

You can choose whether your confidential patient information is used for research and planning. To find out more visit

nhs.uk/your-nhs-data-matters

NHS Friends and Family