Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in a number of ways:

  • By Hand - drop your repeat slip in the post box currently on the door to the roadside entrance , with the required items clearly marked.
  • Online Repeat Medication Request - if you are registered for online services, you can order any medication items which are currently on repeat prescription. If you are not registered for our service, please follow our instructions on how to register for online services under the Practice Information and Online Appointments tab on the menu.
  • By Post - send it to us remembering to enclose a stamped addressed envelope if you want us to post it back to you.
  • By Fax - to 01763 262968

We do not accept prescription requests by phone


Patient Enquires - if you do need to speak to one of our dispensary team, please call the practice and select Option 3 from our telephone menu.

If the call cannot be put through immediately the line will be busy.  Your call will be redirected back to the menu, please continue to select Option 3 until your call can be connected. 


Dispensary Line Opening Times:

09:30 - 11:00 / 16:00 - 17:00

We can supply medicines direct from our dispensary to all patients who live more than a mile, as the crow flies, from a chemist. Please check with the dispensers if you are unsure whether you are eligible.

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, or practice nurse at least once a year to review these regular medications.

For medications on repeat you need to allow two (2) full working days

For all other medication requests you need to allow up to five (5) working days.

If you have 'run out' you will receive a small emergency supply with the rest to follow up to two (2) days later. The emergency supply will be available after a GP has finished their clinic and reviewed your meds.

Prescription Delivery Service

A free Prescription delivery service is in operation for dispensing patients.

Operating on Tuesday and Friday a driver will travel around the Practice area to deliver prescriptions direct to patient’s homes.

Is this of interest?

  • If you are a registered patient with the Orchard Surgery
  • If you are a dispensing Patient
  • If you do not pay, or have prepaid for your prescriptions

An application form needs completing; this can be collected from the dispensary or printed out via the link below.

Any queries please contact a member of the management team at the Practice

7.356.2 Dispensary Delivery application.docx

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Hospital Requests

When you are discharged from hospital the hospital should normally supply 7 days’ of medication.

Once the Practice receives the hospital letter this is passed to a GP and at this point any medication requirements are authorised for issue by the Dispensary. As letters take time to arrive it may be of benefit for you to bring in any letters supplied by the Hospital so the Practice can copy and accelerate this process. The GP will not consider a hospital request to initiate or change medication without written support.

Actioning hospital letters can take up to three working days after receipt.


The doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment.


Orchard Surgery Melbourn does NOT prescribe sedatives for fear of flying or ahead of a medical or dental procedure. This policy has been made by the GP Partners and is adhered to by all prescribers working in the practice. The reasons for this can be found below:

 1) Diazepam is a sedative, which means it makes you sleepy and more relaxed. If there is an emergency during the flight it may impair your ability to concentrate, follow instructions and react to the situation. This could have serious safety consequences for you and those around you.

 2) Sedative drugs can make you fall asleep, however when you do sleep it is an unnatural, non-REM sleep. This means you won’t move around as much as during natural sleep. This can cause you to be at increased risk of developing a blood clot (DVT) in the leg or even the lung. Blood clots are very dangerous and can even prove fatal. This risk is even greater if your flight is greater than 4 hours.

 3) Whilst most people find benzodiazepines cause sedation, a small number have paradoxical agitation and aggression. This could impact on your safety as well as that of other passengers and could also get you into trouble with the law.

 4) According to the prescribing guidelines doctors follow (BNF)Benzodiazepines are contraindicated (not allowed) in phobia. Your doctor is taking a significant legal risk by prescribing against these guidelines. They are only licensed short-term for a crisis in generalised anxiety, which is backed up by guidance from the National Institute of Health and Care Excellence. If this is the case, you should be getting proper care and support for your mental health and not going on a flight.

 5) Diazepam and similar drugs are illegal in a number of countries. They may be confiscated or you may find yourself in trouble with the police.

 6) Diazepam stays in your system for a while. If your job requires you to submit to random drug testing you may fail this having taken diazepam.

 7) Should another health professional require you to have a sedative for a medical procedure then they will be required to prescribe this.

 We appreciate that fear of flying is very real and very frightening. A much better approach is to tackle this properly with a Fear of Flying course run by the airlines. There are some numbers listed below.

 Easy Jet  Tel 0203 8131644

British Airways  Tel01252 793250

Virgin  Tel 01423 714900