Patients on long term medication can order repeat prescriptions in a number of ways:
- By Hand - drop your repeat slip in the post box near the arrivals screen, with the required items clearly marked.
- Online Repeat Medication Request - if you are registered for online services, you can order any medication items which are currently on repeat prescription. If you are not registered for our service, please follow our instructions on how to register for online services under the Practice Information and Online Appointments tab on the menu.
- By Post - send it to us remembering to enclose a stamped addressed envelope if you want us to post it back to you.
- By Fax - to 01763 262968
We do not accept prescription requests by phone
Patient Enquires - if you do need to speak to one of our dispensary team, please call the practice and select Option 3 from our telephone menu.
If the call cannot be put through immediately the line will be busy. Your call will be redirected back to the menu, please continue to select Option 3 until your call can be connected.
THE RECEPTION TEAM ARE UNABLE TO HELP YOU
Dispensary Line Opening Times:
09:30 - 11:00 / 16:00 - 17:30
We can supply medicines direct from our dispensary to all patients who live more than a mile, as the crow flies, from a chemist. Please check with the dispensers if you are unsure whether you are eligible.
Patients on repeat medication will be asked to see either a doctor, or practice nurse at least once a year to review these regular medications.
For medications on repeat you need to allow two (2) full working days
For all other medication requests you need to allow up to five (5) working days.
If you have 'run out' you will receive a small emergency supply with the rest to follow up to two (2) days later. The emergency supply will be available after a GP has finished their clinic and reviewed your meds.
Prescription Delivery Service
A free Prescription delivery service is in operation for dispensing patients.
Operating on Tuesday and Friday a driver will travel around the Practice area to deliver prescriptions direct to patient’s homes.
Is this of interest?
- If you are a registered patient with the Orchard Surgery
- If you are a dispensing Patient
- If you do not pay, or have prepaid for your prescriptions
An application form needs completing; this can be collected from the dispensary or printed out via the link below.
Any queries please contact a member of the management team at the Practice
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £8.80
- 12-month prepayment certificate (PPC): £104.00
- 3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.
When you are discharged from hospital the hospital should normally supply 7 days’ of medication.
Once the Practice receives the hospital letter this is passed to a GP and at this point any medication requirements are authorised for issue by the Dispensary. As letters take time to arrive it may be of benefit for you to bring in any letters supplied by the Hospital so the Practice can copy and accelerate this process. The GP will not consider a hospital request to initiate or change medication without written support.
Actioning hospital letters can take up to three working days after receipt.
The doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment.