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ARRIVING AT THE SURGERY

Access to the building is returned to pre covid.

Use front door for access to reception and dispensary desks.

Facemasks remain a requirement when in the building.

TELEPHONE SYSTEM UPDATE

 

Telephones are working. Option 1 will allow queuing up to 30 people.

Option 2 and 3 will only allow one person at a time. if the phone is in use it will cut you off. You will need to try again later.

 

 

 

Patient Helpdesk – update and notice of service closure

The Patient Helpdesk has now closed. From April 2022, patients waiting to hear about hospital appointment or operation waiting times are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.

NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.

Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).

Addenbrookes 9am – 4pm, Monday to Friday · Email pals@addenbrookes.nhs.uk · Phone: 01223 216756

Peterborough City Hospital AND Stamford & Rutland Hospital 9am - 4pm, Monday to Friday · Email: Nwangliaft.pals@nhs.net  Phone: 01733 673405

Hinchingbrooke Hospital 9am - 4.30pm, Monday to Friday · Email: Hch-tr.pals@nhs.net · Phone: 01480 428964

Royal Papworth Hospital  8.30 – 4.30pm, Monday to Friday · Email: papworth.pals@nhs.net Tel: 01223 638896 or 01223 638963

Queen Elizabeth Hospital 9am - 5pm, Monday to Thursday and 9am - 4.30pm on Friday · E-mail: pals@qehkl.nhs.uk  Phone: 01553 613351 or 01553 613343

Patients are asked that they only call the GP practice if their condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

Welcome to Orchard Surgery

The practice is located in the beautiful village of Melbourn, just a few miles from Royston and the historic city of Cambridge.

The practice has 4 GP consulting rooms, 2 nurse treatment rooms plus 2 general treatment rooms.  Our rooms are spacious and well lit. 

Our consulting rooms are colour coded and well signposted.

 

Opening Times

Please select a site

Extra Routine Appointments

In response to patient demand the CCG (NHS) has commissioned the provision of extra routine appointments after 18:30 weekday evenings and during the day on Saturday and Sunday.

Bookable through reception these Routine appointments are available at Comberton  Surgery, Nuffield Road  Surgery or Royston Health Centre and will be with trained clinical staff who have access to your full medical records.

Your Data Matters to the NHS

You can choose whether your confidential patient information is used for research and planning. To find out more visit

nhs.uk/your-nhs-data-matters

NHS Friends and Family