Noticeboard

Online Services

Please call into the practice to register for our online services.

To use services please select the icons at the bottom of the home page.

You can now order your repeat prescriptions via the icon at the bottom of the home page as well as the usual ways of ordering.

If you would like to view elements of your medical record from 1st April onwards, the Assistant Practice Manager can activate this for you. This can only be done by specific request from the patient only. Please contact the surgery to have this service enabled.

2016/2017 Patient Survey

We will be running an ongoing Patient Survey and welcome your participation. All feedback will be collated and reviewed by our PRG at the end of the year, with results published on our site under the Survey link in the right hand menu.

Please take part and let us know how you rate our services.

The survey can be found at the bottom of our website.

Patient Representation Group

We have a group of patient representatives who are part of our virtual patient group. We contact them regularly to hear their views, comments and suggestions on our services as representatives of our patients.

Please follow the link for more information.

Repeat Prescriptions

Prescriptions Fees

Repeat Request

Prescription Delivery Service

Order Your Repeat Prescription Online

Repeat Prescriptions

Patients on long term medication can order repeat prescriptions in a number of ways: blue_yellow_pills

By Hand - drop your repeat slip in the post box near the arrivals screen, with the required items clearly marked.
Online Repeat Medication Request - if you are registered for online services, you can order any medication items which are currently on repeat prescription. If you are not registered for our service, please follow our instructions on how to register for online services under the Practice Information and Online Appointments tab on the menu.
By Post - send it to us remembering to enclose a stamped addressed envelope if you want us to post it back to you.
By Fax - to 01763 262968

WE DO NOT ACCEPT PRESCRIPTION REQUESTS BY PHONE

Patient Enquires - if you do need to speak to one of our dispensary team, please call the practice and selection Option 3 from our telephone menu. If the call cannot be put through immediately the line will be busy. Your call will be redirected back to the menu, please continue to select Option 3 until your call can be connected. THE RECEPTION TEAM ARE UNABLE TO HELP YOU
- Dispensary line opening times:
  - 9:30am - 10:30am / 4:00pm - 5:00pm

Please note we cannot accept requests for repeat prescriptions over the telephone.

We can supply medicines direct from our dispensary to all patients who live more than a mile from a chemist. Please check with the dispensers if you are unsure whether you are eligible.

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, or practice nurse at least once a year to review these regular medications.

For medications on repeat you need to allow two (2) full working days

For all other medication requests you need to allow up to five (5) working days.

If you have 'run out' you will receive a small emergency supply with the rest to follow up to two (2) days later. The emergency supply will be available after a GP has finished their clinic and reviewed your meds.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying prescription charges

The NHS prescription charge is a flat-rate amount for each chargeable item and is set annually by the Government. Prescription prepayment certificates (PPCs) can offer real savings for people who need to pay for prescriptions.

NHS charges

These charges apply in England only.

Prescription (per chargeable item): £ 8.60
12-month prepayment certificate: £104.00
3-month Prepayment certificate: £ 29.10

Telephone advice and order line 0300 330 1341
General Public - Buy or Renew a PPC On-line

You can also pay for your PPC by 10 monthly direct debit payments to spread the cost.

There is further information about prescription exemptions, fees and direct debit monthly instalments on the NHS website

YOU MUST COMPLETE AND SIGN THE REVERSE OF YOUR PRESCRIPTION FORM EVERY TIME YOU COLLECT YOUR MEDICATION IF YOU DO NOT PAY THE PRESCRIPTION FEE.

Please allow 48 hours, excluding Weekends and Bank Holidays, for your request for REPEAT medications to be processed.

If your request includes items not recorded as repeats in your clinical records processing will take up to five working days.

If a Hospital consultant adjusts your medication and requests a GP to take over responsibility for that change the Practice will need to await the receipt of the discharge letter from the hospital. The hospital should have issued you with sufficient medication to cover this timelag period. At times the GP cannot 'take over' the prescribing and in these instances you will need to return to the Hospital

RUN OUT OF MEDICATION, the surgery may be able to issue you with an emergency seven day supply of medication but you will need to wait until the end of the ongoing surgeries for a GP to sanction this. The remainder of your 28 day supply will then be available within 48 hours unless it includes non repeat items when the five working day timeframe will apply.

NOTE: If you pay for your prescriptions - extra prescription charges will apply.

Collection. (Time limited)

Once your prescription has been processed it will be held for 2 weeks awaiting collection. If your prescription has not been collected by then it will be discarded.